Refund Policy

Lottollano Refund & Exchange Policy
Last Updated:July 30, 2025

At Lottollano, we strive for complete customer satisfaction. If you're not happy with your purchase, we offer refunds and exchanges under the following conditions.

1. Eligibility for Refunds & Exchanges
✅ Accepted Cases:

Items damaged or defective upon arrival

Wrong item shipped (our mistake)

Unworn, unwashed items with original tags & packaging within 14 days of delivery

❌ Non-Eligible Cases:

Used, washed, or damaged items (not caused during shipping)

Final sale items (marked "Non-Refundable")

Items without original packaging or proof of purchase

2. How to Request a Refund
Step 1: Contact us within 14 days of delivery at service@lottollano.com with:

Order number

Photos of the issue (for damaged/defective items)

Reason for return

Step 2: We’ll approve your request & provide a return shipping label (if applicable).

Step 3: Ship the item back within 7 days of approval.

Step 4: Once received, we’ll process your refund within 5-7 business days to your original payment method.

3. Exchanges (Size/Color/Model)
We currently offer exchanges for:

Wrong size

Different color preference

Alternative model (subject to availability)

How to Exchange:
Email us at service@lottollano.com with your order number and desired exchange details.

Return the original item (unworn, with tags) using our prepaid label.

We’ll ship the replacement once the return is received.

Note: Customers cover return shipping for exchanges unless the error is ours.

4. Damaged or Defective Items
If your item arrives damaged or defective:

Do not discard the product or packaging.

Email us within 48 hours of delivery with:

Order number

Clear photos/videos of the damage

We’ll either:

Send a free replacement (if available), or

Issue a full refund (including return shipping costs).

5. Refund Timeline
Credit/Debit Cards: 5-7 business days after processing.

PayPal/Bank Transfers: 3-5 business days.

Note: International refunds may take longer due to bank processing.

6. Non-Returnable Items
The following cannot be refunded/exchanged:

Custom-made or personalized items

Socks & accessories (for hygiene reasons)

Items purchased during clearance sales

Need Help?
Contact our support team for assistance:
📧 Email: service@lottollano.com
📞 Phone/WhatsApp: +86 136 9856 5587 (Mon-Fri, 9 AM - 6 PM GMT+8)

We aim to resolve all issues within 48 hours. Thank you for trusting Lottollano!